Refunds & Cancellations

1. Trial & Free Tiers

At MEMVORY, we believe in complete transparency and giving users full control before committing financially. For this reason, we offer comprehensive free access layers:

• Free Personal Tier: Access to standard media organization, story journals, and private circles with a free entry storage quota.
• Social Free Features: Joining other users' circles, exploring shared family albums, commenting on posts, and leaving reactions are free and will remain free forever.

We encourage all users to fully explore our features, test the speed and capability of the media upload tool, and verify system configurations prior to upgrading to any paid plan.

2. Billing Cycles

Premium storage subscriptions are billed on a recurring basis as selected during purchase—either monthly or annually. Your billing cycle begins on the date of your initial upgrade, and your payment method on file (via Razorpay or Creem) will be charged automatically at the start of each renewal period unless you cancel the subscription before the renewal date.

3. No-Refund Policy

Because we provide comprehensive free entry tiers allowing users to thoroughly test our service before upgrading, all purchases, upgrades, and renewals are strictly non-refundable.

ClyoraLabs does not issue refunds, partial credits, or pro-rated adjustments for unused days in a monthly or annual billing cycle, unused storage quotas, or early cancellations.

4. Subscription Cancellation

You can cancel your active billing plan at any time. The cancellation process is simple and can be completed directly through your dashboard settings.

Active Period Extension: Upon cancellation, your subscription renewal is turned off. Your premium features, upgraded storage capacity, and space allocations will **remain fully active and available to you without disruption until the end of your current paid billing period** (monthly or annual).

Once the paid billing period ends, no further charges will be processed, and your account will automatically downgrade to our Free Tier limits.

5. Storage & Downgrades

When a premium storage subscription is cancelled or expires, your account defaults back to the standard Free Tier storage limits. If your active media files exceed the Free Tier quota at the time of downgrade:

• Read-Only Lock: Your account will enter a read-only state. You will still be able to log in, view your albums, and read your journal stories, but you will not be able to upload new media, create new posts, or allocate more space.
• Safety Retention Grace Period: We do not delete your excess files immediately. We provide a safety grace period of at least thirty (30) days from the downgrade date. During this time, you can safely download your original media or reactivate a paid subscription.
• Backup Export Access: You retain full access to download your original photos, videos, and Vault files during the grace period.